Lead Replacement Policy

Leads that have been delivered are not refundable. If a delivered lead qualifies as a bad lead under this policy, we replace it with a new lead in the same state. Replacements are leads only. They have no cash value and are not credited to your card.

A lead qualifies for replacement only if one of the following is true:

• The phone number is disconnected or wrong.
• The lead is a duplicate of a lead we already delivered to you.
• The person lives outside the states you ordered.
• The person the coverage is for is under 25 or over 75.
• The person says they never filled out a form. A call recording showing this is required.

These happen with real leads and do not qualify for replacement:

• The person does not answer, or does not call back.
• The person hangs up, or says they are not interested.
• The person changed their mind, cannot afford coverage, or already has coverage.
• The person does not qualify with your carriers.
• The call goes to voicemail, or the person asks you to call back later.

Report the lead to your Lead Bison account rep within 7 days of delivery. Include the lead's name, phone number, the reason from Section 2, and a call recording if the reason is that the person says they never filled out a form. Reports made after 7 days cannot be accepted. Each lead can be reported once.

Replacements are capped at 20% of the leads delivered on each order, rounded down (one replacement for every 5 leads delivered). A replacement lead cannot itself be replaced. We review every report, and our decision is final.

Each lead is delivered to one agent and is exclusive to that agent for 30 days from delivery.

We review report patterns. False reports, or a report rate far above normal, may result in us declining further reports or closing your account.

Orders are prepaid. If you have a problem with a charge, contact us at contact@leadbison.ai before filing a chargeback or payment dispute, so we can resolve it directly.

We may update this policy. The version in effect on the date of your order applies to that order.

Lead Bison LLC, Wyoming

contact@leadbison.ai